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November 4, 2024
Tanya Townsend Advocates Cautious Tech Adoption in Pediatric Healthcare
This Week Health
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Contributed by: Kate Gamble
Summary
Tanya Townsend, Chief Information & Digital Officer at Stanford Medicine Children’s Health, addressed the careful integration of emerging healthcare technologies, particularly in pediatrics, during her keynote speech. She emphasized the need for a gradual approach to technology adoption, focusing on patient safety and operational strengths. Key initiatives include creating a digital front door to improve user experience amidst high demand for pediatric services, and enhancing appointment management. While automation has yet to drastically improve efficiency, it has increased user satisfaction. Townsend also highlighted the importance of change management, strong vendor partnerships, and a supportive organizational culture to effectively implement new technologies.

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