Sutter Health, Hyro Partner to Improve Patient Experience with AI-Powered 24/7 Support
MedCity News
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Contributed by: Kate Gamble
Summary
Sutter Health has collaborated with Hyro to implement AI agents that enhance patient interactions by streamlining routine healthcare tasks such as appointment scheduling and prescription refills. This initiative addresses the commonly fragmented digital experience in healthcare, aiming to provide round-the-clock support that parallels the seamlessness expected in other industries. The AI agents not only improve patient satisfaction by delivering quicker responses but also enable customer service teams to concentrate on more complex issues, ultimately fostering a more efficient healthcare environment. This partnership underscores the growing significance of integrating advanced technology to enrich patient engagement and accessibility in healthcare.
