Regenstrief, IU School of Medicine Partner to Study Key Factors in Patient Experience
EurekAlert
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Contributed by: Kate Gamble
Summary
A study from the Regenstrief Institute and Indiana University School of Medicine analyzed over 58,000 patient visits across 13 emergency departments in Indiana and identified key factors influencing patient satisfaction. Findings revealed that higher pain levels upon arrival and the use of hallway beds due to overcrowding correlated with poorer patient experiences, while undergoing radiology tests like X-rays or MRIs was associated with higher satisfaction scores. The researchers suggest these factors may reflect the importance of interpersonal care and effective communication in enhancing patient perceptions. Dr. Paul Musey Jr. highlighted the ongoing challenges emergency departments face, especially during peak times like flu season.
