Stanford Health Care, Qualtrics Partner to Improve Patient Experience with AI
Becker's Hospital Review
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Contributed by: Kate Gamble
Summary
Stanford Health Care has partnered with Qualtrics to create AI agents aimed at improving patient experiences and alleviating burdens on healthcare teams. These agents will use advanced predictive analytics to address issues such as appointment adherence, communication barriers, and prescription fulfillment delays, while also connecting patients to essential social resources. By integrating these tools into existing workflows and electronic health records, the initiative seeks to enhance care coordination and patient engagement across a broader range of healthcare settings. This collaboration highlights the increasing role of AI in addressing administrative challenges in healthcare, ultimately aiming to improve both access and quality of care.
