Penn Medicine Launches 24/7 Virtual Care To Reduce On-Call Hours
Penn Medicine
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Contributed by: Kate Gamble
Summary
Penn Medicine has launched a 24/7 virtual care service, Penn Medicine OnDemand, designed to alleviate the on-call responsibilities of primary care doctors by routing after-hours patient calls to a dedicated team of clinicians. This initiative, deployed across 63 practices in the Greater Philadelphia area, addresses physician burnout by allowing healthcare professionals to maintain a better work-life balance while still ensuring that patients have round-the-clock access to care. The service, which treats common ailments and integrates with patient records for continuity of care, represents a significant shift in how after-hours medical services are delivered, ultimately benefiting both patients and healthcare providers. This model may serve as a blueprint for other healthcare systems aiming to improve care access without compromising physician well-being.
