Ochsner Health Restructures IT Operations by Shifting to Journey Teams Model
CIO
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Contributed by: Kate Gamble
Summary
Ochsner Health has restructured its IT operations by implementing a journey teams model, shifting from a traditional siloed approach to one that prioritizes integrated user experiences. This change, led by CIO Amy Trainor, focuses on enhancing accountability, accelerating decision-making, and improving service delivery by organizing teams around patient and provider journeys. As a result, the healthcare system has streamlined processes and improved workflows, particularly during cross-departmental collaborations. This strategic model not only enhances technology management but also positions Ochsner to better align investments and initiatives with the actual needs of users, ultimately fostering more effective healthcare delivery.
