Navigating Complexity: Empowering Healthcare Workers in Evolving Hospitals
Harvard Business Review
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Contributed by: Bill Russell
Summary
It's been more than 20 years since Peter Drucker famously called hospitals “the most complex human organization ever devised” in a Harvard Business Review piece. As hospitals continue to consolidate into larger and larger health organizations, understanding the unique contributions and challenges faced by various personnel becomes essential for effective management, according to Spencer Dorn, Vice Chair and Professor of Medicine at UNC. The focus must shift from merely enhancing productivity to prioritizing the well-being and collaborative efforts of healthcare workers, ensuring they can navigate the intricate dynamics of modern healthcare delivery effectively.
