Moffitt Cancer Center Overcomes Ransomware Chaos to Ensure Payroll and Payments
HealthLeaders
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Contributed by: Kate Gamble
Summary
The Change Healthcare ransomware attack earlier this year disrupted operations at Moffitt Cancer Center by rendering critical systems inoperable, affecting claims processing and patient payments. Vice President Lynn Ansley highlighted the urgent need for accurate information to assess the situation and emphasized maintaining payroll for their staff of 9,500 while seeking alternative cash flow solutions. During the three-week outage, the team adapted by using an alternate clearinghouse and relied on manual data entry for claims, necessitating a re-familiarization with outdated systems.
