CDO Terri Couts' Journey Highlights Need for Compassionate, Patient-Centered Care
LinkedIn
|
Contributed by: Kate Gamble
Summary
Terri Couts, Chief Digital Officer at The Guthrie Clinic, shared a personal patient experience that underscored the critical need for patient-centered care in healthcare. While navigating her own medical challenges, she recognized the importance of human connection amidst the use of digital tools, illustrating that technology should enhance, rather than replace, compassion in patient interactions. Her insights highlight a growing need among healthcare professionals to prioritize empathy in digital workflows, ensuring that patients feel supported during vulnerable moments. This shift towards integrating emotional care with technological advancements is essential for improving overall patient experiences.
