Press Ganey Survey Says Employee Engagement Scores Fell in 2024
AHA
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Contributed by: Kate Gamble
Summary
Recent findings from Press Ganey reveal a slight decline in employee engagement among healthcare workers in 2024, following an earlier improvement post-pandemic. The overall engagement score fell by 0.02 on a 5-point scale, with the most notable drops among physicians and advanced practice providers. In response, the American Hospital Association collaborated with Press Ganey and healthcare leaders to identify four key challenges to improving employee and physician experience: balancing competing priorities, managing change, fostering psychological safety, and securing senior management support for workforce investments. These insights suggest that addressing individual performance areas in isolation may hinder overarching improvements and stress the importance of a coordinated strategy.
