Healthcare Leaders Increasingly Leaning On Behavioral Indicators to Determine ROI
Becker's Hospital Review
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Contributed by: Kate Gamble
Summary
The digital transformation of health systems is evolving towards a focus on the practical impacts of technology on everyday operations, rather than simply the speed of implementation or the number of tools deployed. Financial pressures have prompted healthcare executives to prioritize behavioral indicators of success, such as the extent of tool adoption and correct usage during critical decision-making moments. Key to assessing return on investment are the sustained use of technologies and achieving first-pass success in processes like claims and documentation. This shift underscores the importance of effective training and cultural acceptance in healthcare technology deployments, signaling a need for a strategic approach to digital adoption that goes beyond initial deployment.
