CHS' Helen Lu: Three Times That Epic "Gets It Right"
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Contributed by: Kate Gamble
Summary
Epic Systems has distinguished itself in the healthcare technology sector by prioritizing a deep understanding of healthcare complexities over rapid innovation. While many startups focus on improving user interfaces and accelerating development, Epic emphasizes the importance of trust, safety, and integration within clinical workflows. A significant aspect of its strategy lies in rigorous employee training on healthcare regulations and electronic health record systems, ensuring that development teams are equipped to meet professionals' needs. Additionally, Epic fosters user engagement through annual meetings where clients can propose and vote on new features, creating a collaborative environment that informs its software development, unlike many tech vendors that rely solely on internal strategies.
