Epic CEO Urges Individuals to Communicate Directly, Ditch "Midwest Nice"
Epicshare
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Contributed by: Kate Gamble
Summary
In her article, Judy Faulkner addresses a situation where miscommunication during an Epic Systems software installation led to frustration for a northeast CEO who relied on external consultants rather than Epic's guidance. She highlights the cultural differences in communication styles, particularly the subtler "Midwest Nice" that may hinder effective client interactions. Faulkner advocates for her staff to adopt a more direct communication approach, emphasizing the need to escalate issues when necessary to ensure optimal client outcomes. This insight underscores the importance of assertive communication in healthcare technology partnerships, where clarity can significantly affect project success and resource efficiency.
