Clinical Leader Identifies Phrases To Avoid When Speaking With End Users
linkedin.com
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Contributed by: Kate Gamble
Summary
Helen Lu's LinkedIn post highlights the disconnect between IT professionals and end-users in healthcare settings, advocating for more empathetic communication strategies. By suggesting alternatives to technical phrases that often frustrate users, such as replacing "System is working as designed" with acknowledgment of issues and a commitment to finding solutions, Lu emphasizes the necessity of user-centered design in technology development. This dialogue has resonated with various healthcare and IT professionals, revealing a shared recognition of the importance of fostering understanding and collaboration to enhance problem-solving. The feedback signifies a growing movement towards prioritized user experiences in health IT, ultimately aiming to improve workflow and communication across the industry.
