Care New England Boosts IT Agility with Kyndryl Partnership Transition
Beckers Hospital Review
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Contributed by: Kate Gamble
Summary
Care New England, a healthcare system in Rhode Island, successfully transitioned nearly 160 IT staff members to Kyndryl, an IBM spinoff, in 2023 to enhance organizational agility and improve operational efficiency. This outsourcing initiative required a restructuring of the IT team and led to the establishment of an executive oversight group to ensure accountability and continuous improvement. As a result, Care New England has streamlined decision-making processes and better positioned itself for strategic initiatives, such as Epic implementation and digital transformation. This case highlights the potential benefits of strategic IT outsourcing for healthcare organizations seeking to adapt and thrive in an evolving landscape.
