Scottsdale, Deloitte Study Says C-suite Collaboration Top Driver for Successful Transformation
Deloitte
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Contributed by: Kate Gamble
Summary
C-suite alignment and collaboration are essential for successful technology initiatives in health systems, with 61% of executives highlighting it as a key factor. The COVID-19 pandemic underscored this importance, as executives and technology leaders worked together to rapidly improve virtual health capabilities. Additionally, involving end users, such as providers and administrative staff, in the design process is crucial, with 64% of executives noting its importance. Despite the effective C-suite collaboration during the pandemic, only 38% of frontline clinicians were consulted, potentially leading to dissatisfaction with digital tools. Furthermore, 41% of respondents indicated that technology transformation is more successful when driven by business functions rather than IT, suggesting a need for closer collaboration between business and technology leaders to align digital initiatives with clinical and operational strategies.
