CIOs: Foundation for Credibility Must Be In Place Long Before a Major Project
healthsystemcio.com
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Contributed by: Kate Gamble
Summary
Building trust is a key focus for CIOs leading digital transformations, as discussed in a recent healthsystemCIO webinar featuring senior Robert Adamson, Joyce Oh, Jim Daly and Jordan Ruch. They emphasized the importance of relationship-building, transparent communication, and credibility in effective change management prior to formal announcements. Strategies for early engagement, such as involving IT leadership in strategic discussions, are essential for fostering collaboration and shared ownership among stakeholders. The panelists also highlighted the need for transparency and accountability when addressing setbacks, stressing that proactive communication and acknowledgment of mistakes can reinforce credibility and promote a learning culture within teams.
