<- Back to Insights
February 18, 2024
Airline ordered to compensate passenger misled by chatbot
Business Insider
|
Contributed by: Bill Russell
Summary
Air Canada ordered to compensate misled passenger by chatbot. Jake Moffatt sought compensation after chatbot misinformation about bereavement rates. Despite Air Canada's denial and claim of chatbot's autonomy, tribunal ordered $602 refund.
![]()
Explore Related Topics
