Nebraska Medicine Sees Significant Drop in Calls After Implementing Communication System
Healthcare IT News
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Contributed by: Kate Gamble
Summary
Nebraska Medicine experienced operational strain due to a high volume of calls, averaging 2.5 million annually, which hindered critical functions like nurse triage and organ transplant coordination. In response, the organization partnered with ActiumHealth to implement an AI-driven system that automates routine inquiries, enabling the differentiation between basic and complex communication needs. This innovation not only alleviates staff burnout by allowing human agents to concentrate on more urgent matters but also enhances patient access by providing continuous, efficient support. The integration of this technology underscores the potential for AI to improve healthcare operations, significantly impacting both patient care and staff efficiency.
