Tampa General Leverages AI Voice Agents to Cut ED Wait Times, Reduce Call Abandonment
PR Newswire
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Contributed by: Kate Gamble
Summary
Tampa General Hospital (TGH) has partnered with Hyro to implement voice AI agents in its call center, resulting in a 56% reduction in call abandonment rates and a 58% decrease in wait times. The AI technology enhances operational efficiency by streamlining administrative tasks like appointment scheduling and prescription management, ultimately improving patient access and experience. Positive outcomes from early implementation, including a 21% increase in scheduled appointments, demonstrate the potential of AI to facilitate more efficient healthcare delivery. This collaboration signals a significant move towards integrating advanced technology in healthcare operations, setting a new benchmark for patient engagement and operational effectiveness.
