Show Notes

December 3, 2025: A nurse practitioner shows up for their first ED shift at the hospital where they've worked for years. But the system doesn't recognize them, their login doesn't work, and five different teams scramble to merge records while the manager burns hours just getting them access. Kristin Hoppe, Information System Manager at Baylor Scott & White, and Bill Willis, CTO and Head of Advisory at IDMWORKS, reveal how they solved healthcare's most persistent identity crisis—not with new technology, but by reimagining the data itself. The solution transforms onboarding from weeks to minutes while slashing costs across the board.

Key Points:

• 05:27 Baylor Scott & White's Solutions for IAM
• 08:04 Implementation and Challenges
• 15:06 ROI and Business Impact
• 22:23 Future Prospects and Patient Identity

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