Show Notes

October 8, 2025: Bill Willis, CTO of IDMWORKS, joins Drex DeFord to unpack why healthcare organizations struggle with identity and access management despite having the right tools. Bill reveals how healthcare's seven to eight different user personas create unprecedented complexity compared to other industries, and why most IAM failures stem from data and process issues rather than technology gaps. He explains IDMWORKS' free fireside chat approach to helping organizations visualize their entire identity ecosystem, eliminate password-based authentication vulnerabilities, and recapture help desk resources. Bill also shares his roadmap methodology that prioritizes institutional knowledge and data quality before selecting technology solutions.

Key Points:

• 01:36 Bill Willis' Journey in Identity Management
• 05:13 The Fireside Chat Approach
• 09:00 Technology and Process Integration
• 13:29 Success Stories and Continuous Improvement
• 23:28 Conclusion and Final Thoughts

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