Improving the customer experience (CX) is vital for healthcare organizations, who often view it as a cost center rather than an opportunity. Only 6% of brands improved their CX quality significantly, according to Forrester Research. Key strategies include enhancing contact center solutions with CPaaS platforms and AI, which offer tools like voice bots and contextual data analytics to personalize interactions. Automation and AI can streamline workflows, reduce errors, and support agents in delivering efficient, empathetic service. While bots can alleviate some tasks, there will always be a role for human agents, with AI tools offering support to make interactions more effective and satisfying.

3 Areas of Focus to Elevate the Customer Experience for All HealthTech Magazine

CrowdStrike executive Gur Talpaz has dismissed claims that the cybersecurity firm is planning to acquire patch management company Action1 for nearly $1 billion, calling these reports "outrageous." Despite a single, brief meeting between the two companies following the RSA Conference, Talpaz clarified that no senior CrowdStrike leaders were involved, no non-disclosure agreements were signed, and discussions did not progress beyond a surface level. Action1 issued a statement confirming multiple acquisition inquiries but emphasized its decision to remain independent. These claims emerge amid CrowdStrike's reputational challenges following a defective update that caused significant disruptions, including a costly outage for Delta Airlines. CrowdStrike is now committing to more rigorous testing and staged updates to prevent future issues.

CrowdStrike Exec: Alleged M&A Process With Action1 ‘Never Happened’ crn

It looks like you've provided a snippet of HTML code rather than an article or content to summarize. Please provide the full text or main points of the article you'd like a summary for, and I'll be happy to create a professional summary for your Health Technology blog.

74% of IT pros see AI making their skills obsolete CIO

The U.S. Department of Veterans Affairs (VA) is increasingly incorporating Internet of Medical Things (IoMT) devices into its healthcare delivery system to enhance patient data collection and streamline clinical operations. These connected medical devices present significant benefits but also pose cybersecurity risks such as potential data breaches and ransomware attacks. To mitigate these risks, the VA and other federal agencies are adopting zero-trust architectures, emphasizing continuous monitoring, encryption, and segmented network access. Legacy devices with outdated security controls further complicate the landscape, prompting the FDA to advocate for stronger collaboration and updated regulatory measures among manufacturers and healthcare providers. Organizations are advised to employ comprehensive security solutions and proactive management strategies to safeguard these critical devices in the complex healthcare environment.

Zero-Trust Stands as a Secure Foundation for IoMT FedTech Magazine

Improving the customer experience (CX) is vital for healthcare organizations, who often view it as a cost center rather than an opportunity. Only 6% of brands improved their CX quality significantly, according to Forrester Research. Key strategies include enhancing contact center solutions with CPaaS platforms and AI, which offer tools like voice bots and contextual data analytics to personalize interactions. Automation and AI can streamline workflows, reduce errors, and support agents in delivering efficient, empathetic service. While bots can alleviate some tasks, there will always be a role for human agents, with AI tools offering support to make interactions more effective and satisfying.

3 Areas of Focus to Elevate the Customer Experience for All HealthTech Magazine

CrowdStrike executive Gur Talpaz has dismissed claims that the cybersecurity firm is planning to acquire patch management company Action1 for nearly $1 billion, calling these reports "outrageous." Despite a single, brief meeting between the two companies following the RSA Conference, Talpaz clarified that no senior CrowdStrike leaders were involved, no non-disclosure agreements were signed, and discussions did not progress beyond a surface level. Action1 issued a statement confirming multiple acquisition inquiries but emphasized its decision to remain independent. These claims emerge amid CrowdStrike's reputational challenges following a defective update that caused significant disruptions, including a costly outage for Delta Airlines. CrowdStrike is now committing to more rigorous testing and staged updates to prevent future issues.

CrowdStrike Exec: Alleged M&A Process With Action1 ‘Never Happened’ crn

It looks like you've provided a snippet of HTML code rather than an article or content to summarize. Please provide the full text or main points of the article you'd like a summary for, and I'll be happy to create a professional summary for your Health Technology blog.

74% of IT pros see AI making their skills obsolete CIO

The U.S. Department of Veterans Affairs (VA) is increasingly incorporating Internet of Medical Things (IoMT) devices into its healthcare delivery system to enhance patient data collection and streamline clinical operations. These connected medical devices present significant benefits but also pose cybersecurity risks such as potential data breaches and ransomware attacks. To mitigate these risks, the VA and other federal agencies are adopting zero-trust architectures, emphasizing continuous monitoring, encryption, and segmented network access. Legacy devices with outdated security controls further complicate the landscape, prompting the FDA to advocate for stronger collaboration and updated regulatory measures among manufacturers and healthcare providers. Organizations are advised to employ comprehensive security solutions and proactive management strategies to safeguard these critical devices in the complex healthcare environment.

Zero-Trust Stands as a Secure Foundation for IoMT FedTech Magazine