February 17, 2026: Page Petry, Principal at Page Petry Consulting joins Sarah Richardson to explore what healthcare can learn from the art of service. Drawing from her background leading highly service-driven organizations, Page shares how anticipation, empathy, and experience design can transform patient care, strengthen teams, and create cultures where trust and compassion thrive. From care coordination and journey mapping to leadership visibility and burnout prevention, this conversation reframes hospitality not as an add-on, but as a cultural foundation for consistent, human-centered healthcare.
Key Points:
00:00:49 Defining Great Service
00:03:14 Noticing the Unspoken
00:06:49 Anticipation in Action
00:11:06 Hospitality Without Choice
00:25:17 Sustaining Excellence Without Burnout
Golf Tournament Registration: https://carahevents.carahsoft.com/Event/Details/686801-ThisWeekHealth
Donate: Alex’s Lemonade Stand: Foundation for Childhood Cancer
Questions about the Podcast?
Contact us with any questions, requests, or comments about the show. We love hearing your feedback.
© Copyright 2024 Health Lyrics All rights reserved
