Show Notes

January 14, 2026: Identity has evolved from a back-office security concern into the foundation of healthcare's competitive strategy. Steve Gwizdala, VP of Healthcare at Ping Identity, reveals how health systems are rethinking identity to win patient loyalty in an era of unprecedented choice. With patients selecting care based on digital convenience and clinicians demanding frictionless access, the stakes have never been higher. From eliminating password fatigue to preparing for agentic AI threats, Steve unpacks the identity challenges reshaping healthcare delivery. Discover why smartphones made digital experience a requirement, not a nice-to-have, and what leaders should prioritize as identity becomes central to revenue growth and brand loyalty.

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Key Points:

• 02:15 Challenges and Solutions in Identity Management
• 05:58 Modernizing Identity for Better Outcomes
• 10:55 Preparing for the Future of AI Identity in Healthcare
• 18:52 Speed Round and Closing Thoughts

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