Today on Insights. We go back to a conversation Host Bill Russell had with Taylor Davis, Research Manager at KLAS Research. The topic of discussion was A Look Back at the Arch Collaborative's Early Surveys of EHR Optimization. Epic understands that change management is critical. KLAS asks two different health systems about their experience using Epic. The survey results were polar opposite. What was the reason for this and how can this information be used to improve the clinician’s EHR experience?