I think during the pandemic, a lot of folks quickly adopted single platforms that did maybe one thing text messaging or something in order to relieve pressure on phone systems and different things like that. And now they're coming back and trying to figure out, did that solve the problem? Did we just sort of band-aid it? Is it putting unintentional silos of communication together, which we obviously don't need anymore of. So I think there's not only a, Hey, we've got to adopt some new things, but there's a step back to say, did we get what we wanted when we first purchased these different technologies?

Patty Hayward, Talkdesk

In these challenging times, all health systems face decreased revenue and uncertainty about the future but they need health IT more than ever to enable their success.

Dr. Michael Pfeffer, UCLA

With the COVID crisis mounting in New York City, on March 15th we made the decision that number one, clogging up the system with nonessential orthopedic surgery was not in the public health’s best interest. Number two, if we could empty those patients out of our hospital and not treat them, it would allow us to take COVID patients from other hospitals.

Jamie Nelson, Hospital for Special Surgery