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Today in health, it I'm on vacation. So I'm going to be highlighting some of the great content we have on town hall. And so this is going to be an episode from a town hall host. And their guest more on that in a minute. My name is bill Russell. I'm a former CIO for a 16 hospital system and creator of this week health. A set of channels dedicated to keeping health it staff current and engaged. We would think our show sponsors who are investing in developing the next generation of health leaders, accordion dynamics, Quill health tau site nuance.

Canon medical and current health. Check them out at this week. health.com/today. All right, I'm on vacation this week. So I'm taking this time to highlight the great interviews that our hosts have done on the town hall show. Today we have Dr. Brett Oliver, chief medical information officer at Baptist health in Kentucky and John LIG, managing director of digital health research at the advisory board.

And today they talk about the patient experience and specifically. A story about John league's father and his experience in what patients are looking for from a digital health experience with the health system. Here you go.

I've been picking on startups and maybe the things that they miss or overlook. What about healthcare systems? Where do you see blind spots there? What opportunities are out there that they're overlooking or miscalculating?

So you and I have talked about this, Brett, and I'll just relay this story very quickly. My dad had a Taver recently. Had a valve replacement in his heart. It went very well. He actually had it at Baptist in Lexington. So this is Brett's hospital. So it's a really good story. One of the things that stood out to me my dad, is that the thing that he leaned on repeatedly during his whole taver journey, cause there are tests and like they gotta make sure he's healthy enough for it.

And had a bunch of COVID tests and all kinds of procedures and all this stuff. The thing he kept going back to was was MyChart. Which shocked me. Just totally shocked me. And that's not a dig at Epic, but I know what patient portals look like, and they're fine for what they do, but I've never been truly impressed by how intuitive they are or anything like that.

And that's okay. But dad went to it all the time and the reason was that it gave him a single consolidated view of everything he needed to know. All of his appointments, all of his tests, all of his doctors. Everything he needed was in there and available to him. Now, the reason I tell that story in answer to your question is I think we have overlooked the value to patients of just giving them a single source of truth for what they need to know in their care journey.

way too often, we make the patient. Provide the connective tissue between the different parts of the healthcare system. And usually we feel that tension between, say a provider and a payer,

like I've got to get on the phone to the doctor and then I gotta go over here and call the plan. And then I got to get the doctor to affect something to this specific number at the plan. But we also do that within the health. system When there's scheduling or there's a question or you, you try to do the self serve online, but what you really need is to call, to find something out and then you call and the person tells you, well, no, I can't see what you're seeing. Things like that. I think That having that sort of single consolidated view, just to your point earlier about the simple thing about a pre and a post-op communication.

I think those are the kinds of opportunities that we're overlooking. We don't have to give patients the shiniest most intuitive thing that there is. If we're actually solving a problem for them, with the technologies that we can offer.

Fantastic. So keep checking back for more of these great interviews. I wouldn't be returning from my vacation on August 8th. We did prerecord some news day episodes. So every Monday you're going to have a nude news day episode, and then we'll be dropping these interviews until I returned on August 8th.

So that's all for today. If you know someone that might benefit from our channel, please forward them a note. They can subscribe on our website this week health. Dot com or wherever you listen to podcasts, apple, Google, overcast, Spotify, Stitcher, you get the picture. We are everywhere. We want to thank our channel sponsors who are invested in our mission to develop the next generation of health leaders.

Gordian dynamics, Quill health tau site nuance, Canon medical, and current health. Check them out at this week. health.com/today. Thanks for listening. That's all for now.