May 19, 2021: In healthcare, a significant portion of the workforce have to be on site. How do leaders of today support and manage flexible, hybrid and remote work? Our guest today is Andrew Rosenberg, CIO at Michigan Medicine who shares his insights on virtual care, 21st Century Cures, innovation, information blocking, telehealth and the cloud. How do we take the lessons of virtual care and continue to really shift the paradigm, not just with care at home, but how do we improve capacity in our tertiary hospitals and improve patient engagement in clinics? Are we at a point now where technology is driving the business strategy? Or are we still at a point where technology serves the business strategy and therefore the business strategy dictates the technology? What about application modernization and how it relates to cybersecurity and business continuity? Have we entered a new era in our cyber journey? And do you build your own technology products or buy them from vendors? There's a reason for both.

Key Points:

• As a moderator it's essentially impossible via Zoom or Teams to spark a fun and educational debate versus doing it in person [00:04:20]
• Ambulatory care always had a relatively low volume of virtual visits. The peak in 2020 was 70-80% being virtual but it’s gone back down to 20%. [00:29:03]
• Patients love telehealth. They don't have to drive and wait around to be literally seen for two minutes. [00:35:05]
• It's not about information blocking. It’s about interoperability and availability. [00:37:25]
• The typical person does not understand the depth of their medical data. They seek a trusted professional to help them. [00:38:45]
• The pursuit of healthcare is constantly trying to shift from things that we deem as inefficient to more patient centric, more humane and less expensive [00:25:20]
• Michigan Medicine