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November 24: Today on the Community channel, it’s an Interview in Action live from HLTH with David Baker, Chief Information & Digital Officer at Pacific Dental Services. What was his biggest challenge in implementing Epic in their DSO Network? Were there any distinct challenges in connecting dental specific devices into the system? What is he looking to get from conferences like HLTH today? What new advances in 3D modeling is Pacific Dental implementing?

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Transcript

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interview in action from the:

Here we are. Another interview in action. We're joined with David Baker, cio Pacific Dental Services. A uh, dso. Yes. For health or healthcare? For healthcare. I always do. For dental provider.

I know.

It is. It is healthcare. Now we are a healthcare building. Moved on it's whole body health, mouth, body connection.

How big is Pacific Dental?

We are approaching a thousand offices

now. A thousand offices nationally.

25 states across the us.

Wow, that's pretty amazing. And you're still standing standings Hall?

I might have

indeed. ? Indeed. I might shrunk an interest in our epic deployment, but yes. Still going strong.

But that's what I wanted to talk about. You did the Epic deployment, and I mean, not the first in dental to do something with Epic, but the first to do it at this kind of scale.

Yeah, certainly the, first dso you know, Europe had done some dental.

There was a little bit of dental you know, on their platform in the. US But yeah, we've, we'rea the biggest, certainly their biggest customer over here.

And you were like a development partner? You helped them to redefine it?

Yeah, we called it a, a Vanguard partnership. So we spent like 18 months in a pretty deep build with them to get it enterprise ready, dSO Ready. They had a good construct of a system, but we, helped them develop, obviously to a little bit more of advanced functionality.

Well, and we talked to you before and we talked to your CEO before this. And it was a strategic move for you. I mean, you guys saw it not only as a good way to build out your DSO network, but also to integrate With health systems, how's that work going?

I think it's going really well. I think we've got, millions of shared records now where we can see the data being accessed across medical. So for us, we've really, truly brought the data together as a connected system, right? It's one platform now.

And some of the, information that we're able to draw upon now I think is extremely powerful. And we're starting to see, true collaboration between medical.

and dental

So community connect. Mm-hmm. with dental offices.

So that's our next venture, right? We think we've been extremely successful with the Epic deployment, and I think the product's super powerful.

I honestly believe it's going to be the best practice management system in dental, across the US and beyond. And we've decided to partner with them again on bringing together essentially a community connect model where we will help deploy and move people onto the Epic practice management system.

That's brilliant. Some stuff I, I would ask you how it went, but , you are still standing, you still have the CIO title. And EPIC does a good job. I mean, they're very prescriptive. It's like, this is what we're gonna do to make sure it goes well. But you had a, a geography that was pretty. Wide ranging for this.

I mean, what was the biggest challenge of, of getting this done?

You know,

Because we're across 25 states.

You, you didn't do Big Bang.

No, you can't, I don't think you can do big banging with our kind of model in acute care for sure. They like to do a big bang approach for us. We went, you know, just over a year and we were doing 50 offices a month.

Really was the kind of sweet spot for us just because we had to have at the hip support we sent out teams to every office. There was a lot of change management and enablement.

What about all

the, distinct devices in dental? I mean, was there a challenge in connecting all those in

to the system?

Yeah. There were, you know,

there were the normal challenges, right, , of payment systems, right? Imaging systems, stuff that always,

you know, needs to go through some kind of integration layer. So I think we did, I think we did pretty good with that.

Yeah, I don't think word challenges, we built out a lot of our own, Imaging middleware and some of the AI that went on top of that. There were several stages that we kind of actioned ourself and then of course some of the traditional epic partners we, we worked with to, get things integrated.

This brings back some memories, doesn't it?

Yeah. When was the last time we were here?

I don't know. Yeah, we I remember being here with you. And so I was the cio and you were VP of, it was experience of some kind, right? It was internal and external experience.

Yeah, something like that. I forget what gave me a fancy title. What was that?

It was a really cool title, but everyone assumed that you were the cio. Just from a stature standpoint. and I, I've, I used it the whole day. I'd be like, we'd walk up to a booth. I. Questions, and then they would like GLM onto you and I'd walk over.

I'd have to give 'em my business card. And then Exactly.

You had no, you had none of that sales follow up I got. Oh, didn't,

yeah, it was uh, it was really what what are you uh, looking to get from a conference like this? Today's.

I like health as a conference. I see it more of a progressive conference little more technology forward. I find that, some of the traditional healthcare space and conferences are like same old, same old every year, right?

Everyone talking about, disrupting stuff and it never really comes fruition, my opinion. That's why I like dental. I find it much faster moving. So from here it's just, I, I think now we've got our foundational system. It's like, Can we partner with some of these companies to look at new, more automated workflows for us now, the future's all about making it as easy and intuitive in the office with automation, right?

And removing humans from the, you know, low hanging tasks. So RPA and business process management, all that good stuff, and bringing things together to magically,

📍 📍 All right. We'll get back to our show in just a minute. We have a webinar coming up on December 7th, and I'm looking forward to that webinar. It is on how to modernize the data platform within healthcare, the modern data platform within healthcare. And I'm really looking forward to the conversation. We just recorded five pre episodes for that. And so they're gonna air on Tuesday and Thursdays leading up to the episode. And we have great conversation about the different aspects, different use cases around the modern data platform and how agility becomes so key and data quality and all those things. So great conversation. Looking forward to that. Wednesday, December 7th at one o'clock. Love to have you join us. We're gonna have health system leaders from Memorial Care and others. CDW is going to have some of their experts on this show as well. So check that out. You can go to our website thisweekhealth.com, top right hand corner. You'll see the upcoming webinars. Love to have you be a part of it. If you have a question coming into it, one of the things we do is we collect the questions in the signup form because we want to make sure that we incorporate that into the discussion. So hope to see you there. Now, back to the show.

📍 📍

right? Plus, you're also doing some. Really cool stuff with implants and 3D modeling and stuff.

Yeah, the 3D stuff's pretty powerful right now.

As you've probably seen, inden is being like, kind of overwhelmed with the mirage of, ai software components. So, folks that are building essentially inclusion detection right on 2d, 3D is changing the game right now for us. Like, imagine this whole model of your entire, skull on screen and it's just very, it's a lot more descriptive, right?

When you're sat there and you're able to see such powerful imagery. You lay AI on top of that to start taking out some of the potential human error or spying things which human humans miss, and it becomes quite a powerful tool.

What's the play with data in. I mean, is it identifying the right care to be delivered or that kinda

stuff?

Yeah. The automation of, suggestive steps in that, in that care that the AI is seeing. Right. So that it's, it's there to assist. Rather than diagnose and, help the human through, a quicker process of treatment plan,

how are you gonna go direct to consumer? Like, how are you gonna start doing dental and oral care direct to consumer?

Have you thought about that or?

Well, you know, our model, no, it's a good question because, our model is supported autonomy, right? So I think when on the medical side, we continue to do that. So our dentists. Partnership with us, right? Both own the business and we are helping them go and build, that business, right?

It's a private practice on the front end essentially is what it looks like. But with, you know, an absolute support network behind helping them be successful. So we are on our fifth healthcare primary care physician office right now. And you'll have the, your primary care on one side and the other side of the office will be dental.

So we are really trying to look at how does this integrate model work? And it's, it's a pretty great experience if you think about it with that, going in with the family and you're getting, all elements of your annual checkup and you're cleaning taken care of. It's a good time saver.

David, always great to catch up. Still one of the best stressed people in all of healthcare.

Appreciate it. Thank you Bill. Good to see you.

Another great interview. I wanna thank everybody who spent time with us at the conferences. I love hearing from people on the front lines and it is Phenomen. That they have taken the time to share their wisdom and experience with the community, which is greatly appreciated. We also want to thank our channel sponsors one more time, who invest in our mission to develop the next generation of health leaders. They are Olive, Rubrik, trx, Mitigate, and F5. Thanks for listening. That's all for now.

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